Lead and mentor the customer relationship management team, ensuring high service quality, and handling escalated issues professionally.
Analyze customer interactions to improve call center efficiency and actively engage in lead conversion and customer feedback integration.
Prepare performance reports, conduct training sessions, and maintain compliance with company policies to foster a customer-centric and collaborative team culture.
Academic Qualification: Master’s Deegree in Finance, Business, or related field. (MBA Preferred)
Experience: 3 Years
Skills: Strong leadership, communication and negotiation skill with a proven ability to manage teams and meet tight deadlines under pressure